In 2006, Juan Carlos Del Rio already had 24 years of experience working in sales and marketing for hotel chains when he co-founded the award-winning destination management company (DMC), EPIC, in Los Cabos.
His partner, Manuel Carrera, manages the Cancun Riviera Maya offices – where they are currently celebrating the 35th anniversary.
Del Rio is the managing partner of the Los Cabos – La Paz offices where he leads a team of more than 60 professionals and ensures the processes are managed under the highest standards. He says punctuality and honorability are of utmost importance to him.
Recently, EPIC has been recognized by Travel Leaders, a leading travel agent network in North America, as the official DMC in Los Cabos.
Here’s a little more of our conversation with Del Rio:
Where are you from originally?
I was born and raised in Acapulco during the vibrant 1960s. I believe my deep connection to hospitality and tourism stems from this rich background.
What do you think makes EPIC such a successful DMC?
Aside from our long time relationships with most leading hospitality companies across the globe, our epicurean teams have played an integral role in our success – their expertise, commitment, love and attention to detail, and passion, makes us excel in what we do.
What should one look for when selecting a DMC in Los Cabos?
Besides expertise, commitment, love for detail and passion, I should also mention honorability, imagination, innovation, and on-time delivery.
Which is your favorite tour EPIC DMC offers, and why?
At Epic, we offer a wide variety of tours and experiences, but one that holds a special place in my heart is the “Las Lupitas Trails: An Off-Road Adventure.” This unique journey takes guests on a one-of-a-kind ride through the Baja outback in specially adapted 4X4 Jeeps.
The adventure begins in the town of San José and climbs into the Sierra de la Laguna, visiting unique locations along the way. One of the highlights is a stop at Tsegyalgar West, a retreat center for the Dzogchen International Tibetan community. From there, we head to the awe-inspiring Las Mañanitas Colossal Rock, mysteriously set next to the breathtaking hidden waterfall of Los Naranjos. Here, our guests can discover ancient cave paintings, believed to be between 9,000 and 11,000 years old, from yet unknown human settlements.
The trail continues through a deep and wild canyon with magnificent vistas, culminating with a champagne toast to admire the sunset over the Pacific Ocean. The adventure concludes with a visit to Todos Santos where we visit the renowned Jazamango restaurant, crafted by the famous Chef Javier Plascencia.
The trail is named “Las Lupitas” for the numerous dedicated altars venerating the Virgin of Guadalupe located at the entrance of every tiny ranch we pass along the way.
Any exciting plans for the company that you would like to mention for the near future?
Absolutely, we have several exciting plans that keep us in a creatively motivated spirit!
We’ve initiated a luxe car renewal program. This includes adding 10 brand new Lincoln Navigator units to our fleet, ensuring we provide the best luxury transportation in Los Cabos.
We’re also excited to share our plans to expand EPIC DMC to Puerto Vallarta by mid-2025. This new location will join our existing offices in Los Cabos, Cancun, and Mexico City – offering our clients the best beach and colonial destinations in Mexico, and we promise to maintain the high level of service we are known for.
This article was created in partnership with FIPROTUR Los Cabos under the private trust. See the website disclaimer here. For more information, visit https://fiproturloscabos.com.
